Implementation date: Valid from 01 October 2023 until further notice.
1. Violation of booking: Fraudulent booking practices.
| No. | Item | Description |
| 1 | Duplicate Bookings | For booking multiple seats on the same or conflicting flights on single or multiple PNRs for a same passenger. |
| 2 | Cancelation of Booking Before Departure | For failure of use the reserved flight without advance change or cancelation. |
| 3 | Invalid Name Change | For changing/correcting passenger name field. |
| 4 | Churning | For repeatedly cancelling/booking same itinerary in the same or different classes on one or more PNRs without ticketing-by-ticketing time limits. |
| 5 | Married Segment Control Violation | For intentionally breaking Married Segment Control. |
| 6 | Fraudulent Manipulation of Point of Commencement (POC Violation) | For unauthorized manipulation of Point of Commencement. |
| 7 | Fraudulent Manipulation of Booking Locale (POS Violation) | For booking willfully conducted from a country other than where the journey begins, with the intention of securing seats, etc. |
| 8 | Booking Class Fraud | For not issuing in booking class specified by the fare, or for issuing in different booking class than the PNR. |
| 9 | Fictitious Booking | For fictitious bookings. |
| 10 | Scatter Booking | For making group bookings which have same itinerary in multiple PNRs. |
| 11 | Secure Flight Passenger Data | For failure to register SFPD required by country of travel. |
| 12 | Disregarding Cabotage | For disregarding the cabotage rule issued by each government. |
| 13 | Discarding Unused Segments | For failure to remove nonticketed unused segments (HK, TK, KK, HX, UN, UC, NO etc.). |
| 14 | Discarding Passive Segments Not Used for Ticketing | For failure to remove passive segments (GK, YK, DS etc.) not used for ticketing more than 24 hours prior to flight departure. |
| 15 | PNR Claim | For processing PNR claim which is not approved by the airlines. |
General: The policy is in line with Industry standards and GM will charge agents based on the amount of Airline’s ADMs issuance.
Scope: For booking on Agent’s OID/PCC and any booking that agent created via GM Reserve Flight. These charges are even charged when the passenger would never travel.
- Terms of chargeable
- GM Tour reserves the right to apply this policy at any time after the effective date.
- GM Tour may add or remove any parameters as per business need with no prior intimation.
- GM Tour reserves the right to raise chargeable for fraudulent practices from time to time and not necessarily limited to the above violations.
- The charges structure.
- The charges applicable will be charged along with Airline’s ADMs.
- GM Tour will inform Airline’s ADMs information to the agent before billing.
- Any disputes will have to be resolved before the billing period and through email after the charges have been informed. No disputes will be taken over by telephone.
- If no response from the agent or no disputes resolved, GM Tour will issuance the agent invoice on the same period as the Airline's ADMs billing.
2. SOTO Policy (SOTO that involves and does not involve Thailand)
| No. | OID/PCC Registered in Thailand | OID/PCC NOT Registered in Thailand |
| 1 | Valid for SOTO Tickets of all GDS | Not permitted |
| 2 | Valid for SOTO that involves and does not involve Thailand | Not permitted |
| 3 | Valid for SOTO Tickets can issue via Ticket Vendor | Registered PCC with GM only. |
| 4 | Valid for SOTO Tickets can issue via GM Staff | Registered PCC with GM only. |
* We recommend the agent to book and issue SOTO tickets within the same day. This is because SOTO
tickets price fluctuates daily according to the exchange rate.
3. GM Reserve Flight
Reserve Flights is an online booking tool for agents’ convenience to check fare, flight schedules, available seating, ticket conditions and make bookings.
Terms of Service
- The system will process your bookings with airlines and GDS only. Confirm to reserve booking, not issue ticket.
- In the case of Instant Ticketing for NDC or LCCs tickets, the system will issue tickets instantly and send you confirmation email, invoice, and E-tickets.
- GM is not responsible for the 'last ticketed date' sent from airlines. Ticket Deadline will be notified along with your booking confirmation via email.
- Fare conditions are according to airlines. Subject to change without prior notice.
- Fare is not guaranteed until ticket(s) are issued.
- Information presented by GM is for reference and does not affect airline conditions.
- The agent is responsible for any ADMs if incompliance with the airline’s policy for all PNR modifications, updates, changes or created by the agent.
4. Ticket Vendor
Ticket Vendor is an application developed by G.M Tour & Travel to bring more convenience for customers. Simply transfer your queue to G.M. and you can self-issue your ticket automatically. You can now select the fares that you wish to issue and self-void your ticket of the ticket issued date.
Terms of Service
- Open 24 hours.
- Select fare to issue.
- Payment: pay by Credit Card or GM Credit.
- Void without charge up to 11.45pm of issue date.
5. Unavailable Services via Staff
| No. | Item | Description |
| 1 | Reservation for new bookings | New bookings via Reserve Flight - GM Staff service after booking made - Contact GM Staff to add Infant after booking is made. |
| 2 | Ticketing for wrongful bookings | Reference to Break Married Segment, Booking in Sequence, Duplicate Booking, and others. The agent is responsible for all damage incurred. |
| 3 | Ticketing for ADM risk bookings | Reference to Fraud, Churning, Hidden Group, Invalid Booking Class, and others. The agent is responsible for all damage incurred. |
| 4 | Ticketing for risky fares | Fares not loaded, not guaranteed, or priced elsewhere. |
| 5 | Service to tickets not issued with GM | Issued by airlines or other agents. |
| 6 | Ticketing when insufficient credit | Please prepare time for payments and bank processing. Service is refused when credit is insufficient. If payment is updated after service hours, service will resume next business day. |
| 7 | Ticketing by telephone call or social media | Accept email only, email template applies. |
| 8 | Fare Quote by telephone call or social media | Accept email only, email template applies. |
| 9 | Service to customers without an account | Signed up Customers only. |
| 10 | Unavailable airlines, hotels, GDS or suppliers | GM Suppliers only, Refer to GM web. |
| 11 | Check top-up / transfer |
Go to GM Online and see available credit or My Receipt. For assistance, please email : billing@gmtour.com |
6. OID/PCC Registration.
- To verify Agent identity and show ownership.
- To update Agency profile.
- To know about the unique features and benefits (Agent Specific Promotions/Selected Agent).
- To enable online applications (Reserve Flight, Ticket Vendor).
- Take responsibility for Agency actions.
7. EOS (1A) & Open Branch (1S) & Consolidator Code (1G)
- Extended Ownership Security (EOS)
- PNO: Allows the retrieval of individual PNRs by all methods.
- PNN: Allows the retrieval of individual PNRs by record locator only.
- PNG: Allows the retrieval of group PNRs by all methods.
- PNL: Allows the retrieval of group PNRs by record locator only.
Remark: Owner office ID = Agent’s 1A OID // Receiver office ID = GM’s 1A Ticketing OID
- Open Branch/Branch Access
- Open Branch: Allows access data of whom they have Branch for individual PNRs.
Remark: B Branch required
- Consolidator
- Management ticketing for the consolidation by Host Agencies
Remark: Consolidator ZCL
8. Responsibility.
- GM’s responsibility for incorrect ticketing processing.
- Agent’s responsibility for own reservation including agent self-actions through GM’s Reserve Flight and GM’s Ticket Vendor.
9. Non-normality practices
- Incorrect Reservations/Risk for ADM, guaranteed issuance by Agent or Airlines.
- Non-registration OID&PCC, guaranteed issuance by Agent or GDS.
Note: The agent’s responsibility required with evidence (emails accepting of risk and loss cost).