1. Customers are responsible for checking and accepting products, passengers, itineraries, conditions, fares and every detail prior to confirming any execution of a transaction.
2. The customer is responsible for monitoring queues, schedule changes, notifications, emails and communications from GM and suppliers with regards to upcoming, existing or past enquiries.
3. GM is not responsible for any communication to end travellers.
4. GM is not responsible for Customer or end travellers' own mistake, wrong information, missing deadlines, missing notifications, missing supporting documents, refusal to board, refusal to enter a country, outdated information or mismanagement of time.
5. The customer is responsible for ADMs, errors or damage proven to be caused by Customer. This includes but is not limited to fictitious name bookings, wrong passenger details, cancellation and rebooking, duplicate bookings/segments etc.
6. GM is not responsible for any ADMs, errors or damages from anything, not a result of GM processing. This includes but is not limited to married booking, look to book ratios, missing flight departures, miscalculation of prices, fare expirations, HX segments, idle bookings, deliberate manipulation of fares, deliberate attempt to evade fare conditions, miscommunications by suppliers, inaction to schedule changes, ignorance of schedule changes and others.
7. GM does not guarantee or is responsible for foregone damages or prices or business opportunities if GM does not respond within anticipated time of a request. Customers will not hold GM responsible at the time of Customer’s email sent but will have to accommodate time for GM has completely processed a request. This may take longer than expected and sometimes may not be processed at all.