Booking a hotel on our platform is quick and simple. Follow the steps below:
1. Search for Your Destination
Start by entering:
- Your destination (city, landmark, or hotel name)
- Your check-in and check-out dates
- Number of guests and rooms
- Click Search to see available hotels.
The system displays hotel search results based on the lowest available price per hotel. Displayed information includes:
hotel rating,
Address
Distance from the searched location
Price per night
Total price calculated based on the selected number of rooms and nights.
Rates generally include applicable taxes and service charges
2. Browse Hotels and Filter Your Options
Use filters to narrow down your choices:
- Price range
- Star rating
- Property type
- Area or landmark
You can also sort results by price, star rating or distance.
3. View Hotel Detail and Rates
Click on "View Rates" to view:
- Room photos
- Facilities & amenities
- Location and nearby places
- Room types and prices
- Cancellation policy
Make sure the room type and rate conditions match your needs.
4. Select a Room Rate
Once you find the right option, choose your preferred room type.
Check the rate details carefully:
- Room description
- Cancellation policy
- Breakfast availability
Then click “Book Now” to continue.
5. Enter Guest Details
Provide accurate information for all guests:
- Full name
- Contact email
- Phone number
- Add any special requests (e.g., late check-in), if available.
6. Review Your Booking
Before confirming, double-check:
- Dates
- Room type
- Number of guests and rooms
- Price
- Cancellation policy
If everything looks correct, proceed to payment.
7. Make Payment
- Choose your preferred payment method.
- For credit card option, follow the instructions to complete the payment securely.
8. Receive Confirmation
Once your booking is complete, you’ll receive
- A confirmation email with your booking details.
- Invoice document email
You can also view or manage your booking in “Manage Bookings” on your account. If you don’t receive an email within a few minutes, check your spam folder or contact support at nonair@gmtour.com
Cancellation Guide
1. Go to “Manage Booking”
Log in to your account and navigate to Manage Booking from Hotel booking's sub menu.
2. Select the Booking You Want to Cancel
- From your list of bookings, choose the one you want to cancel by clicking "View details", you will see the full booking details, including dates, room type, and cancellation policy.
3. Check the Cancellation Policy
Before cancelling, please carefully review:
- Whether the booking is refundable or non-refundable
- The deadline for free cancellation
Note: Non-refundable bookings cannot be cancelled for a refund.
4. Click “Cancel Booking”
- On the booking details page, click the Cancel button located at the top right of the page.
- A confirmation popup will appear asking you the cancellation reason then confirm to cancel.
5. Confirm the Cancellation
- Click "Yes, Cancel Booking" to finalize your cancellation request.
- Your booking will be updated instantly.
6. Receive Cancellation Confirmation
Once the cancellation is completed:
- You will receive a cancellation confirmation email
- The booking status in Manage Booking will change to Cancelled
- You will receive refund tracking no. from non-air team within 3-5 business days
- If your booking is refundable, refund processing times may vary depending on providers which usually within 30–45 business days.
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If you’re unable to cancel your booking or have questions about the policy, please contact our support team at nonair@gmtour.com.